About OICT
Activities by OICT
Office of Administration of Justice (OAJ) - Knowledge Assistant ‘Juri’
Global Not ApplicableOAJ developed an advanced AI-powered chatbot solution to enhance its digital interaction capabilities, addressing limitations in current chatbot frameworks which faced challenges when dealing with complex language specifics and navigating UN data effectively. The proposed AI system will significantly improve the user experience by providing rapid, efficient access to information across the OAJ web resources, reducing user frustration and search time.
Activity Type AI Tools/SolutionsSDG Chat - Empowering Global Engagement on the SDGs
Global United States
Finding reliable information on the Sustainable Development Goals (SDGs) often requires searching across multiple websites, publications and data platforms. While the UN Department of Economic and Social Affairs (UN DESA) maintains a wealth of authoritative SDG knowledge, this information is spread across different sources and is not always easily accessible, particularly for users seeking information in languages other than English.
The SDG Chat has been developed to address this challenge. UN DESA, the Office of Information and Communications Technology (OICT) and Accenture have collaborated to build this AI-powered conversational assistant that provides a single, intuitive gateway to trusted UN knowledge about the SDGs.
The SDG Chat launched as a pilot on 11 August 2026. The tool enables users to ask questions about global development challenges and opportunities and receive answers grounded in authoritative UN DESA content. The chatbot draws from more than 800 UN publications, and UN DESA departmental and divisional websites while directing users to the original sources for further information.
The SDG Chat can provide answers in all six UN official languages, making UN DESA’s trusted SDG knowledge more accessible to policymakers, UN staff, researchers, students, civil society organizations and the public. By simplifying access to complex information, it has the potential to save time, broaden engagement with the SDGs and support more informed decision-making.
The pilot also marks an important milestone in UN DESA’s digital transformation and demonstrates how generative AI can responsibly improve access to trusted UN knowledge. The tool was tested by about 70 UN DESA staff members, with most indicating that the tool would save time and enhance user experience.
The SDG Chat provides a good example of how public-private partnerships can move us closer toward achieving the SDGs. Each of the three partners played an important role: UN DESA led the business vision and knowledge curation; OICT provided strategic guidance on the responsible use of AI; and Accenture contributed technical expertise through pro bono collaboration. Feedback collected during the HLPF pilot will help shape future enhancements and expand the platform's capabilities.
Test out the SDG Chat by going to https://desapublications.un.org/, clicking the SDG Chat icon at the bottom right of the screen and sharing any feedback with wangj@un.org.
Monitoring and Analysis of Information Environment (MAIE) tool
Global Central African RepublicDemocratic Republic of the CongoLebanonSouth Sudan
The Secretary-General’s 2025 Global Risk Report identifies mis/disinformation as the leading global threat for which society is least prepared. In peacekeeping settings, MDH deepens polarization, erodes trust, incites violence, and undermines political and peace processes. It weakens local support for UN missions and endangers personnel. In 2022, civilians and peacekeepers lost their lives during MDH-fuelled unrest in the DRC, a peacekeeper was killed in Lebanon during an attack linked to misinformation, and influence operations contributed to the withdrawal of the mission in Mali. The targeting of women public figures, journalists, human rights defenders and UN staff has become widespread.
Technological tools are essential to monitor and analyse the vast and complex media environment. They enable situational awareness, early warning, and help to identify narratives of concern that undermine information integrity. Commercially available tools, while powerful, have limited capacity to identify patterns of online inauthentic behaviour and understand offline (FM radio) content. To address these needs, in the context of the Digital Transformation Strategy for UN peacekeeping, DPO and OICT are developing two tools – one of which is the Monitoring and Analysis of the Information Environment (MAIE) platform for advanced analytics of the digital information environment.
The MAIE platform is a UN peacekeeping analytics tool that helps peacekeeping missions monitor and analyze harmful narratives across digital and radio spaces. It ingests social media and radio broadcast data to map account networks, flag coordinated or inauthentic behavior, and assess bot-like activity, giving analysts an integrated view of emerging risks. Analysts can log narratives of concern and generate evidence-based reports that support early warning, operational decision-making, and mission responses. The platform has been codeveloped with peacekeeping missions through an iterative, user-centered process. MAIE has already informed operations in contexts such as Mali and the DRC and supported engagement with social media platforms to act on malicious accounts. Integrating MAIE with other tools part of the peacekeeping ecosystem – including Unite Aware (a system for enhancing peacekeeping mission situational awareness), and CPAS (the platform used to monitor performance indicators and mandate implementation within missions) – is planned in coming iterations of the platform.
UN Policy and Practice, UN Knowledge Gateway - Knowledge Assistant
Global Not ApplicableThis AI-powered solution will streamline access to operational guidance from the UN Policy and Practice Database, the UN Knowledge Gateway by enabling users to ask natural language questions and receive relevant responses with source references, improving efficiency for thousands of global users. The initiative aims to simplify knowledge retrieval, enhance user experience, and optimize information management within the UN’s knowledge framework.
Activity Type AI Tools/Solutions