About OICT
Activities by OICT
Counter-Terrorism Committee Executive Directorate (CTED) Knowledge Assistant
Global Not Applicable
The CTED Knowledge Assistant is the UN Secretariat’s first AI chatbot in production, developed by the Counter-Terrorism Committee Executive Directorate (CTED) in collaboration with OICT, based on Microsoft Copilot Studio and the Microsoft Power Platform. The tool leverages generative AI to provide instant, context-aware responses by drawing on over 20 years of CTED’s institutional knowledge.
The primary objective of the activity is to strengthen CTED’s capacity to manage and utilize its knowledge resources more effectively. The assistant automates routine tasks such as information retrieval, summarization, and drafting, while standardizing outputs and accelerating internal workflows. Developed in alignment with the UN’s AI governance framework, it integrates robust safeguards for ethical use, data privacy, and human oversight, while advancing AI capacity and innovation across the UN Secretariat.
Unite Wave: Radio Monitoring Tool
Global Central African RepublicDemocratic Republic of the CongoSouth SudanTanzaniaUganda
The Secretary-General’s 2025 Global Risk Report identifies mis/disinformation as the leading global threat for which society is least prepared. In peacekeeping settings, MDH deepens polarization, erodes trust, incites violence, and undermines political and peace processes. It weakens local support for UN missions and endangers personnel. In 2022, civilians and peacekeepers lost their lives during MDH-fuelled unrest in the DRC, a peacekeeper was killed in Lebanon during an attack linked to misinformation, and influence operations contributed to the withdrawal of the mission in Mali. The targeting of women public figures, journalists, human rights defenders and UN staff has become widespread.
Technological tools are essential to monitor and analyse the vast and complex media environment. They enable situational awareness, early warning, and help to identify narratives of concern that undermine information integrity. Commercially available tools, while powerful, have limited capacity to identify patterns of online inauthentic behaviour and understand offline (FM radio) content. To address these needs, in the context of the Digital Transformation Strategy for UN peacekeeping, DPO and OICT are developing two tools – one of which is Unite Wave – a tool for collecting, transcribing, and analyzing radio data.
Unite Wave is a digital and hardware tool to enable systematic monitoring of offline and online radio broadcasts. It covers all aspects of radio broadcast monitoring, from data capture to transcription in 100+ languages (including in local languages), translation, and filtering. Capture of offline data is enabled through physical streaming sites. Unite Wave also has a dedicated frontend analytical dashboard for high level analysis of radio data to surface real-time sentiment and emerging narratives in contexts where radio remains a primary information source. It is codesigned with field missions and refined through user feedback.
UN Policy and Practice, UN Knowledge Gateway - Knowledge Assistant
Global Not ApplicableThis AI-powered solution will streamline access to operational guidance from the UN Policy and Practice Database, the UN Knowledge Gateway by enabling users to ask natural language questions and receive relevant responses with source references, improving efficiency for thousands of global users. The initiative aims to simplify knowledge retrieval, enhance user experience, and optimize information management within the UN’s knowledge framework.
Activity Type AI Tools/SolutionsMonitoring and Analysis of Information Environment (MAIE) tool
Global Central African RepublicDemocratic Republic of the CongoLebanonSouth Sudan
The Secretary-General’s 2025 Global Risk Report identifies mis/disinformation as the leading global threat for which society is least prepared. In peacekeeping settings, MDH deepens polarization, erodes trust, incites violence, and undermines political and peace processes. It weakens local support for UN missions and endangers personnel. In 2022, civilians and peacekeepers lost their lives during MDH-fuelled unrest in the DRC, a peacekeeper was killed in Lebanon during an attack linked to misinformation, and influence operations contributed to the withdrawal of the mission in Mali. The targeting of women public figures, journalists, human rights defenders and UN staff has become widespread.
Technological tools are essential to monitor and analyse the vast and complex media environment. They enable situational awareness, early warning, and help to identify narratives of concern that undermine information integrity. Commercially available tools, while powerful, have limited capacity to identify patterns of online inauthentic behaviour and understand offline (FM radio) content. To address these needs, in the context of the Digital Transformation Strategy for UN peacekeeping, DPO and OICT are developing two tools – one of which is the Monitoring and Analysis of the Information Environment (MAIE) platform for advanced analytics of the digital information environment.
The MAIE platform is a UN peacekeeping analytics tool that helps peacekeeping missions monitor and analyze harmful narratives across digital and radio spaces. It ingests social media and radio broadcast data to map account networks, flag coordinated or inauthentic behavior, and assess bot-like activity, giving analysts an integrated view of emerging risks. Analysts can log narratives of concern and generate evidence-based reports that support early warning, operational decision-making, and mission responses. The platform has been codeveloped with peacekeeping missions through an iterative, user-centered process. MAIE has already informed operations in contexts such as Mali and the DRC and supported engagement with social media platforms to act on malicious accounts. Integrating MAIE with other tools part of the peacekeeping ecosystem – including Unite Aware (a system for enhancing peacekeeping mission situational awareness), and CPAS (the platform used to monitor performance indicators and mandate implementation within missions) – is planned in coming iterations of the platform.