About UNICEF
UNICEF works in over 190 countries and territories to save children's lives, to defend their rights, and to help them fulfil their potential, from early childhood through adolescence. And we never give up.Activities by UNICEF
Deployment of Bot Functionality (powered by Salesforce Einstein AI and WhatsApp) in Salesforce for Supporter Care
Latin America and the Caribbean UruguayAn AI BOT powered by Salesforce Einstein was deployed with WhatsApp as a channel to provide supporter care for UNICEF supporters in Uruguay. The solution has enhanced donor servicing efficiency and responsiveness, successfully handled over 3500 customer requests, and reduced the workload on the supporter care team.
Activity Type AI Tools/SolutionsIntegrating Speech Technology into the U Youth Application in Burkina Faso
Africa Burkina FasoBurkina Faso is upgrading the UYouth application to integrate AI-powered text to speech and translation tools to support low-resource languages including Mooré. The solution will make the platform more user-friendly, interactive, and inclusive, increasing engagement and expanding its capacity to amplify the voices of young people.
Activity Type AI Tools/SolutionsAir Quality Monitoring for Children’s Health
Asia and the Pacific Lao People’s Democratic RepublicThis project set out to provide accurate and granular estimates of air quality for Lao PDR through the installation of 154 air quality sensors in schools across the country and the development of a machine learning model to infer air quality from geospatial and weather data. This modeling work builds upon and extends air quality modeling work previously done with partner Thinking Machines in Thailand.
Activity Type AI Tools/SolutionsResearch/Reports/AssessmentsThe Responsible Use of Generative Artificial Intelligence for Children
Global United StatesImplemented by UNICRI with support from the Walt Disney Company, this project aims to enhance AI literacy and digital resilience among young people and their caregivers. It focuses on equipping children aged 13–17 and their parents with the skills and tools to safely and consciously navigate the opportunities and risks associated with generative AI technologies. Key activities include the production of a short educational video for adolescents and a factsheet for parents and caregivers offering guidance on how to support children’s responsible use of generative AI and piloting trainings in high-schools to ensure children have the knowledge, critical thinking skills, and guidance they need to stay safe online and use generative AI responsibly.
Activity Type Trainings/WorkshopsResearch/Reports/AssessmentsAwareness/Advocacy