About UNICEF
UNICEF works in over 190 countries and territories to save children's lives, to defend their rights, and to help them fulfil their potential, from early childhood through adolescence. And we never give up.Activities by UNICEF
Deployment of Bot Functionality (powered by Salesforce Einstein AI and WhatsApp) in Salesforce for Supporter Care
Latin America and the Caribbean UruguayAn AI BOT powered by Salesforce Einstein was deployed with WhatsApp as a channel to provide supporter care for UNICEF supporters in Uruguay. The solution has enhanced donor servicing efficiency and responsiveness, successfully handled over 3500 customer requests, and reduced the workload on the supporter care team.
Activity Type AI Tools/SolutionsUNICEF’s Good Governance of Children’s Data
Global BeninCameroonFranceGuinea-BissauMaliSenegalSri LankaThis project developed a Manifesto that sets aspirational benchmarks to guide governments, the private sector, and international organizations in developing data governance that takes full account of children’s issues and rights. The Manifesto proposes a vision for a better approach to children’s data and aims to address ambiguous or sensitive areas where there are no straightforward answers.
Activity Type Research/Reports/AssessmentsPolicy/Regulatory GuidanceGlobal Immunization Budget Database (GIBD)
Global AfghanistanAlgeriaAngolaArgentinaBeninBotswanaBurkina FasoBurundiCameroonCentral African RepublicChadComorosCôte d’IvoireDemocratic Republic of the CongoEcuadorEquatorial GuineaFijiFinlandGabonGambiaGhanaGuatemalaGuineaGuinea-BissauHondurasKenyaLebanonLesothoLiberiaMadagascarMaliMauritaniaMauritiusMexicoMoroccoNigerNigeriaNorth MacedoniaPakistanPapua New GuineaPeruRwandaSamoaSao Tome and PrincipeSierra LeoneSudanTanzaniaTogoTunisiaUgandaVanuatuZambiaGIBD addresses critical challenges in understanding and managing immunization budgets globally. The access to immunization budgets allocated by governments is not standardized across countries and regions, the budget lines are often contained in extensive documents that in some cases are not searchable (scanned images). The project leverages Azure Document Intelligence Services for OCR and table parsing to extract budget lines related to immunization, the values are automatically categorized in classes making the analysis easier.
Activity Type AI Tools/SolutionsResearch/Reports/AssessmentsSpotlight
Europe and the Commonwealth of Independent States AustraliaDenmarkFranceGermanyJapanLuxembourgNorwayPolandPortugalSpainSwedenSwitzerlandUnited KingdomSpotlight is a project to predict country-level changes in the ACLED data set (events and fatalities) using the news-report event data set GDELT. It will be used to inform the UNICEF Horizon Scan, a monthly process that seeks to identify a short list of countries facing imminent increases in humanitarian need, to support enhanced country office preparedness.
Activity Type AI Tools/SolutionsResearch/Reports/Assessments