UNDPUNV

AI Chatbot Voli

Global Not Applicable

AI Chatbot, based on Salesforce, which answers 200,000+ candidate queries annually. The bot also created Service Desk cases on behalf of users who need further support.
Technology: Salesforce-based, Einstein Bots

Activity Type AI Tools/Solutions

UNDPUNV

UN Volunteers Description of Assignment qualitative rating

Global Not Applicable

This project deploys an AI solution to give a qualitative scoring to the Description of Assignment (DoA) for each UN Volunteer request. The goal is to identify suitable talent more effectively.

Activity Type AI Tools/SolutionsResearch/Reports/Assessments

UNDPUNV

AI longlisting, semantic search and AI summarization

Global Not Applicable

UNV screens over 100,000 candidate applications annually. An AI engine is being developed to aid recruiters in longlisting. This AI engine consists of three parts: ranking of the candidates (based on the match between the 'job description' and candidate profile), semantic search in applicant profiles, including taking into consideration the 'job description' context, and AI summarization of the applicant information.

Activity Type AI Tools/SolutionsResearch/Reports/Assessments