About WFP
The World Food Programme is the world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.Activities by WFP
WFP’s AI Virtual Chatbot Assistant for UN Mobility Services
GlobalTo enhance the efficiency and quality of support services for UN field operations, the World Food Programme (WFP) has developed SPOC (Single Point of Contact), a smart, AI-powered virtual assistant designed to streamline the user experience within UN Mobility, the passenger transportation service of the UN Booking Hub. SPOC offers instant, personalized support to WFP staff by simplifying booking processes, improving access to real-time and location-specific information, and reducing the burden on administrative teams. Launched on UN Booking Hub for WFP staff, and soon to be available to a broader UN community, SPOC provides services across web and mobile platforms. It uses natural language processing to understand user inquiries, LLM to leverage on knowledge basis to support the full booking workflow (creation, modification, cancellation), and delivers general and localized assistance to passengers, fleet managers and drivers from 950+ offices in over 100 countries. Future updates will expand SPOC’s capabilities to general travel queries and multilingual support, reinforcing WFP’s commitment to digital transformation and service excellence.
Activity Type AI Tools/SolutionsPrisma – AI-Enabled Supply Chain Operations Control Tower by WFP
Global AfghanistanAlgeriaBeninBurkina FasoBurundiCameroonCentral African RepublicChadColombiaCôte d’IvoireDemocratic Republic of the CongoDjiboutiEgyptEl SalvadorEthiopiaGuatemalaGuineaHaitiHondurasJordanKenyaLebanonMadagascarMalawiMaliMauritaniaMyanmarNicaraguaNigerNigeriaPakistanRwandaSenegalSierra LeoneSouth SudanSudanSyriaTanzaniaTogoTürkiyeUgandaUkraineVenezuelaYemenZimbabwe
Prisma is WFP’s global supply chain operations control tower, designed to improve planning, coordination, and decision making across humanitarian operations. It consolidates data from multiple systems into a single platform, providing descriptive, predictive, and prescriptive analytics to support upstream and downstream supply planning.
Building on this foundation, Prisma integrates embedded artificial intelligence capabilities that significantly enhance accessibility, automate analysis, and provide forward looking insights. Staff can now interact with Prisma as they would with a colleague—asking questions in natural language and receiving clear, data driven answers in seconds. Instead of relying only on technical focal points to extract data, prepare pivot tables, reconcile reports, or interpret complex dashboards, users can now access operational insights directly and much faster.
AI generated executive summaries translate complex analytics into concise insights for decision makers, while automated alerts and predictive models highlight emerging risks such as supply gaps, delayed deliveries, or stock expiries. Prisma also supports scenario planning, enabling users to explore options and understand the operational impact of different decisions in real time.
The initiative improves operational efficiency, reduces costs and losses, and strengthens cross functional coordination . It also saves significant staff time by reducing manual data extraction, reconciliation, and reporting workloads, allowing teams to focus more on judgement, coordination, and decision-making. ultimately enabling more timely and reliable assistance to vulnerable populations and ensuring that resources are used as effectively as possible.
Madagascar Multi-hazard Early Warning System
Africa MadagascarMadagascar Multi-hazard Early Warning System strengthens Madagascar's disaster risk reduction capacity by integrating monitoring for drought, floods, cyclones, landslides, and epidemics into a single platform. It leverages real-time data and predictive analytics with interactive mapping to support government institutions and UN agencies in building resilience and enabling timely, coordinated humanitarian response. The system enhances risk-informed decision-making through integrated data analytics, GIS mapping, and early warning capabilities that advance sustainable development and protect vulnerable communities.
Activity Type AI Tools/SolutionsTrainings/WorkshopsResearch/Reports/AssessmentsInfrastructure/Systems DevelopmentCoordiMap: From Crisis to Solution with Coordinated Shelter & Settlements Responses
Global El SalvadorSyriaCoordiMap is an innovation initiative designed by the Global Shelter Cluster (GSC), under the data innovation fund provided by UNHCR Innovation Service, to improve coordination and decision-making across the humanitarian response lifecycle. The project combines artificial intelligence (AI), machine learning (ML), satellite imagery, geographic information systems (GIS), and participatory assessment methods to deliver a coordinated framework for shelter and settlement responses.
Activity Type AI Tools/SolutionsResearch/Reports/Assessments