About UNFPA
UNFPA is the United Nations sexual and reproductive health agency. Our mission is to deliver a world where every pregnancy is wanted, every childbirth is safe and every young person's potential is fulfilled.Activities by UNFPA
Corporate AI Chatbot (uChat)
Global BoliviaBrazilFijiKiribatiLebanonTürkiyeZimbabwe
The UNFPA Corporate AI Chatbot System (UChat) is a centrally governed, white-labeled Software-as-a-Service (SaaS) platform that enables Country Offices (COs) to rapidly deploy customized AI chatbots on multiple channels, including WhatsApp, Telegram, and Webchat. Launched by UNFPA's Digital Center of Excellence (CoE), it utilizes a user-friendly, no-code/drag-and-drop interface for development. The system is integrated with UNFPA’s ringfenced Google Gemini AI ecosystem to ensure institutional security and data privacy standards.
The core objectives of the system are to:
1) Enable Scalability and Standardization: Scale successful solutions into a globally consistent yet locally adaptable corporate asset.
2) Ensure Cost-Effectiveness and Speed: Eliminate fragmentation and duplication of effort from different UNFPA Country Offices by removing the need for them to engage in lengthy, costly, and complex local development and procurement processes for new digital projects.
3) Maintain Data Security: Centralize AI usage within UNFPA’s existing corporate agreement with Google, ensuring all data is ringfenced for security and compliance.
In terms of expected impact, the Corporate Chatbot System provides:
- Predictable Cost Efficiency: The model offers highly predictable, low-cost scaling, allowing COs to run chatbots for up tens of thousands of users starting from $720 per year.
- Enhanced Safety and Human-in-the-Loop: It incorporates essential human referral protocols (Live Chat). This ensures that when the AI detects high-risk issues, such as those related to GBV or SRHR, the conversation can be securely escalated to a human specialist with full context for immediate support and intervention.
- Operational Agility: By leveraging a standardized platform, Country Offices can pivot resources away from technical management to focus solely on programme delivery.
Generative AI-Powered Evaluation Assistant
Global Not Applicable
The Generative AI-Powered Evaluation Assistant is a strategic initiative by UNFPA's Independent Evaluation Office (IEO) to streamline UNFPA’s evaluation processes.
Using secure enterprise tools like Google Vertex AI and Gemini, the IEO has developed a custom AI application that automatically discovers, analyzes, and summarizes massive amounts of institutional evaluation data. It performs multi-level synthesis across global, regional, and country-level reports to generate comprehensive evidence briefings, coverage reports, and gap maps.
Tribunal Analysis and Referencing Agent (TARA)
Global Not ApplicableThe Tribunal Analysis and Reference Agent (TARA) is a specialized, conversational artificial intelligence application developed to automate complex search and cognitive analysis tasks. It serves as an intelligent research tool that allows users to query vast repositories of historical tribunal records, legal texts, and investigation reports using everyday natural language queries. To safeguard sensitive or confidential institutional records, the system is deployed inside a secure cloud environment that guarantees strict data privacy, security controls, and regulatory compliance. The primary objective of TARA is to eliminate the severe operational bottlenecks associated with manual knowledge retrieval and compliance review.It aims to streamline specialized legal and audit workflows, such as those conducted by the Office of Audit and Investigation Services (OAIS), by converting unstructured, heavy document processing into an interactive, structured, and instantly searchable knowledge base
Activity Type AI Tools/SolutionsGENAIE (Generative Artificial Intelligence for Education)
Africa EthiopiaTanzaniaGenerative Artificial Intelligence for Education (GENAIE) is an AI-enabled eLearning initiative piloted by the ESARO maternal health and innovation teams. It assists in creating e-learning modules on diverse topics in local languages quickly. GENAIE is a promising tool to enhance the health workers capacity by providing large volumes of high-quality, consistent e-learning and training content rapidly.
Activity Type Technical assistanceAI Tools/SolutionsTrainings/workshops